By completing and confirming the payment via payment link, credit card, PayPal, or bank deposit, you have accepted all our Payment and Cancellation Policies, Terms and Conditions. These terms are provided to you by email or WhatsApp.

Customers without a reservation will not be able to board the shuttles, participate in tours, or use any of our other services, even if space is available. If we cannot process or confirm your payment, we will not be able to offer you the services you have reserved. We require a full payment receipt to send our drivers to any of the reserved pick-up locations. This also applies to excursions, tours, and other activities.

Cancellations or modifications must be received by email or WhatsApp at least 24 hours prior to the service date. A full refund will be given for cancellations or modifications received with more than 24 hours’ notice. If you cancel or make modifications with less than 24 hours’ notice, a 100% payment of the total service cost will be required as a penalty. No refunds will be made.

What happens if my flight is early or delayed?

As long as you provide your flight number when booking the airport transportation service, our Meet & Greet service will allow us to track your flight. This means we will monitor your flight and adjust the pick-up time if necessary. After your flight lands, the driver will wait for 60 minutes. This gives you plenty of time to go through security, collect your luggage, and head to the arrivals area to meet your driver.

If your flight is changed or canceled, you must inform us of the new arrival time so that we can be there for your arrival. In short, if for any reason the airline changes your arrival date and time, it is your responsibility to let us know the new arrival information (flight number/ arrival time).

If you cannot find our representative and/or driver, you must contact us. Any claims must be received by email or WhatsApp within 24 hours of the scheduled service time and date. We are not responsible for claims received after 24 hours from the scheduled service date and time.