Terms and conditions
Terms and Conditions: Guanacaste Airport Shuttle
1. Booking Confirmation & Payment Policy
To guarantee your services, all bookings must be paid in full in advance. By confirming your payment via credit card, PayPal, or bank transfer, you officially accept our payment and cancellation policies.
- Driver Dispatch: Please note that drivers are only dispatched once full payment is confirmed.
- Last-Minute Bookings: Furthermore, last-minute reservations are subject to availability and require a digital receipt before boarding the vehicle.
2. Private Transportation Rates & Capacity
Our private transfer rates are calculated per vehicle, not per person, up to the unit’s maximum capacity.
- Unit Limits: Each vehicle has a specific limit for passengers and luggage.
- Additional Charges: However, if the number of passengers exceeds the capacity of the booked unit, an additional fee will apply, or a larger vehicle must be assigned at the current market rate.
3. Flight Tracking & Waiting Time
We utilize real-time flight tracking to ensure your professional driver is waiting upon arrival. For groups arriving on different flights, the driver will wait for the last flight to land.
- Grace Period: We provide a 60-minute complimentary waiting period after the (last) flight lands.
- Delays: If your flight is delayed, we will adjust the pickup time at no extra cost, provided the correct flight number was given.
- Responsibility: Consequently, if your flight is cancelled or rescheduled, you must notify us via WhatsApp or email. Failure to notify us may result in a “No Show” with no refund.
4. Stops During Transit & Additional Fees
We include one quick complimentary stop of up to 20 minutes for restrooms or snacks.
- Extended Waiting: On the other hand, if the stop exceeds 20 minutes, an additional waiting fee must be paid to the driver to ensure our fleet stays on schedule.
5. Cancellation & Modification Policy
To maintain high-quality service, we manage our fleet 24 hours in advance.
- Full Refund: Cancellations made more than 24 hours before the service are eligible for a 100% refund (minus bank transaction fees).
- Last-Minute Changes: Cancellations or “No Shows” within 24 hours of the service will incur a 100% penalty. Therefore, no refunds will be issued.
6. Emergency Contact & Claims
If you cannot locate your driver at the “International Arrivals” exit, you must contact our 24/7 assistance line via WhatsApp immediately before leaving the airport.
- Claims: Any claim regarding the service must be submitted in writing within 24 hours of the scheduled pickup. Claims received after this period will not be eligible for review.