Terms, Conditions & Cancellation Policy
Clear, transparent guidelines for your private airport transfers, excursions, and tours in Costa Rica.
100% full refund if canceled or modified at least 24 hours prior to service.
Real-time flight tracking + 60 mins complimentary waiting after landing.
15 mins grace period for hotel, resort, villa, or private home pick-ups.
We send you a photo of your welcome sign the day before arrival.
01. Payment & Reservation Confirmation
By completing and confirming payment via payment link, credit card, PayPal, or bank deposit, you accept all our Payment and Cancellation Policies, Terms and Conditions provided via email or WhatsApp.
Important: Customers without a confirmed reservation cannot board shuttles or join tours, even if space is available. A full payment receipt is required to dispatch drivers to any pick-up location.
02. Cancellation & Modification Policy
03. Flight Delays & Meet & Greet
When you provide your flight number at booking, our Meet & Greet team tracks your flight in real time and adjusts pick-up automatically. After landing, your driver waits 60 minutes so you can clear customs and collect luggage comfortably.
If your airline changes or cancels your flight, you must notify us of the new flight number and arrival time. Any service claims must be submitted via email or WhatsApp within 24 hours of the scheduled service time.
04. Day-Before Service Reconfirmation
We reconfirm every transfer the day before via email or WhatsApp so you know exactly what to expect:
05. What's Included in Your Fare & Waiting Rules
Airport pick-ups include Meet & Greet flight tracking plus 60 minutes waiting after landing. For departures from hotels, villas, or private homes, your driver waits 15 minutes past the scheduled pick-up time (additional waiting time after 15 minutes may incur an extra fee). Private transfers include complimentary stops for meals, restrooms, or sightseeing.